FAQs

Frequently Asked Questions

How long does shipping take? When will I get my order?
Most orders leave our warehouse within 1–2 business days, though in many cases they ship the same day. Delivery usually takes 4–7 business days, depending on your location. If longer shipping times apply, this will always be noted on the product page. We’re committed to providing some of the fastest turnaround times in the industry, supported by responsive customer care every step of the way.

Which payment methods do you accept?
We accept all major forms of payment, including:

• Credit & Debit Cards (Visa, Mastercard, American Express, Discover)

• Digital wallets such as Apple Pay and Google Pay

What is your return policy?
All purchases are backed by our 30-Day Money Back Guarantee. You can review our full Return Policy at the bottom of the page.

What is your cancellation policy?
Orders can be canceled for a 100% refund as long as they haven’t shipped. Please contact us immediately at support@lumedepot.com if you’d like to cancel. Once an order has left the warehouse, it will fall under our 30-Day Return Policy.

What if my order arrives damaged?
Please examine all packages at delivery. If you notice visible damage, note it on the delivery receipt. If you suspect damage but can’t check the contents during delivery, write “suspect damage” when signing. Should your order arrive damaged, email support@lumedepot.com with photos of the issue and we’ll arrange a replacement or compensation right away.

How do I place an order?
Ordering is simple:

1. Select your product and click “Add to Cart.”

2. Proceed to checkout, fill in your shipping and billing details, and confirm payment.

3. You’ll receive an order confirmation email immediately.

Prefer to order by phone? Call us at (941) 957-2511 and we’ll be happy to assist.

How will I know when my order ships?
After placing your order, you’ll get a confirmation email that includes billing and shipping details. Once your order leaves the warehouse, you’ll receive another email with tracking information. If an item becomes unavailable, we’ll contact you within one business day to discuss alternatives.

Will I get an order confirmation by email?
Yes. A confirmation will be sent to the email address you provide at checkout. Please double-check your email entry to ensure delivery, and consider printing or saving the message for your records.

Do you charge sales tax?
We’re based in Florida and only charge sales tax on orders shipping within the state. Orders outside Florida are tax-free, which can mean significant savings compared to other retailers.

Can I make changes to my order?
Yes—orders can be updated before shipping at no additional cost. Just email us at support@lumedepot.com with your request. If there’s a price difference, we’ll either adjust your payment method or send you a custom invoice. For immediate assistance, you can also call us at (941) 957-2511.